About Transactional SMS
Transactional SMS is a type of non-promotional message that is sent to customers to provide vital information such as order confirmations, alerts, OTPs, account status updates, and other service-related messages. Unlike promotional SMS, transactional SMS is delivered regardless of the recipient’s DND (Do Not Disturb) status, making it an essential tool for businesses that need to communicate critical information to their customers instantly.
At Dig-N-Tech Pvt. Ltd., our transactional SMS service offers real-time delivery and high reliability, ensuring that your important messages reach your customers without delay. Whether you operate in banking, e-commerce, healthcare, or any other industry that requires timely updates, our platform provides the best-in-class transactional messaging service tailored to your needs.
Why Use Transactional SMS?
Transactional SMS is crucial for businesses that need to deliver time-sensitive and important information. Here are the top reasons why:
Real-Time Communication: Transactional SMS ensures that essential messages such as OTPs, alerts, and confirmations are delivered instantly, providing seamless communication between businesses and customers.
24/7 Delivery: Since transactional SMS messages are non-promotional, they can be delivered any time of day, ensuring that critical updates, such as account balance alerts or delivery notifications, reach customers promptly, even outside business hours.
Bypass DND (Do Not Disturb): Transactional SMS can bypass DND restrictions, ensuring your customers receive important notifications regardless of their messaging preferences.
Security & Compliance: Transactional SMS is commonly used for secure communication, especially in banking, fintech, and e-commerce. Sending OTPs, password resets, and transaction alerts ensures security and compliance with regulatory standards.
Automated & System-Driven: Transactional SMS is often triggered by system events such as purchases, transactions, or account updates, ensuring messages are timely, relevant, and accurate.
Benefits of Transactional SMS
Guaranteed Message Delivery: Ensure that your critical business messages like OTPs, invoices, or confirmations are delivered instantly to your customers without any delays. Our high-accuracy delivery system guarantees that your transactional SMS will always reach its destination.
High Open Rate: Transactional SMS enjoys one of the highest open rates in communication, as customers are more likely to open messages containing important information such as order details, account alerts, or security codes.
Enhances Customer Experience: Keep your customers informed and engaged with real-time updates. Whether it’s a shipment notification or a payment confirmation, transactional SMS enhances the overall customer experience by providing timely and accurate information.
Automated Communication: With transactional SMS, businesses can automate customer notifications based on system triggers, reducing manual workload and ensuring consistent communication. Our easy-to-integrate API helps you set up automatic SMS triggers for various business events.
Security & Trust: Use transactional SMS for secure communications such as OTPs, two-factor authentication, and password resets. This builds trust with your users, assuring them that their accounts and sensitive data are protected.
Cost-Effective: Transactional SMS is one of the most cost-efficient ways to send critical notifications. It provides value by improving operational efficiency and customer satisfaction at a minimal cost.
Personalization & Customization: With transactional SMS, you can personalize messages with customer-specific data such as order numbers, transaction IDs, or account balances, making your communication more relevant and professional.